Help & Support

Speed Skate Time Trials Support

Need help with Speed Skate Time Trials? This page provides setup guidance, troubleshooting information, and a way to contact us.

Getting Started

  1. Secure the iPhone in a stable position.
  2. Point the camera toward the course or timing area.
  3. Position the virtual timing line where the skater will cross.
  4. Select the appropriate detection sensitivity.
  5. Tap Arm, then cross the line to start and finish the trial.
  6. Save the completed result to view it in History.

Troubleshooting

The timer does not trigger

  • Make sure the skater crosses the highlighted timing line.
  • Confirm the timer has been armed.
  • Try the High Outdoors sensitivity setting.
  • Improve lighting and keep the camera stable.

The timer triggers unexpectedly

  • Keep moving trees, shadows, people, and vehicles away from the timing line.
  • Try Balanced or Low sensitivity.
  • Reposition the phone so the timing line has a cleaner background.

The camera is unavailable

  • Open iPhone Settings.
  • Find Speed Skate Time Trials.
  • Enable Camera permission.
  • Close and reopen the app.

Saved results

Results are stored locally on your device. Removing the app may also remove saved results.

Contact Support

Have a question or need help? Email us and we’ll get back to you as soon as possible.

✉ Lbird@speedskatemeet.com

Privacy

Read the Speed Skate Time Trials Privacy Policy to learn how the app handles your data.